Memory Shop FAQ

You can contact us in two ways. First, you can fill out the Request a Quote form by clicking on the “Order” button on the main menu of our website. Alternatively, you can email our sales team directly at sales@memoryshop.ca. We strive to respond to all inquiries as quickly as possible, usually within one business day.

Memory Shop primarily caters to businesses and wholesale buyers, rather than retail customers. Our MOQ is 100 units or a minimum order value of CAD $1000. This ensures that we can provide competitive pricing and reliable service to our valued business customers. If you have any questions or special requests regarding your order, please don't hesitate to contact our sales team.

Unfortunately, we do not offer this option as prices tend to fluctuate rapidly.

We offer express shipping, usually though DHL Express, which typically takes around 5 business days from placing the order to receiving it by the customer

Unfortunately, we only ship within Canada at this time.

We will provide you with a tracking number once you've placed your order.

If you receive a defective or damaged product, please contact our customer service team right away via sales@memoryshop.ca. We will arrange for a replacement or refund, depending on the circumstances.

If you're unhappy with your order or part of your order, please contact our customer service team right away via sales@memoryshop.ca. We will arrange for a replacement or refund, depending on the circumstances. Typically we accept returns 2 weeks after delivery.

Memory Shop sells a wide range of memory products, including hard disk drives (HDDs), solid-state drives (SSDs), central processing units (CPUs), SD cards, micro SD cards, flash drives, RAMs, and Accessories.

We carry some of the most popular brands on the market including; SanDisk, Samsung, Lexar, Kingston, Crucial, WD, Seagate, AMD, Intel, and our very own TekTurn.

Yes, Memory Shop offers a warranty on all of its products. The length of the warranty varies depending on the product, so be sure to check the product description or contact customer service for details. We also offer a satisfaction guarantee - if you're not happy with your purchase, you can return it for a refund within a certain period of time (usually 30 days).

At Memory Shop, we take product authenticity very seriously. All of our products are sourced directly from reputable manufacturers and authorized distributors. We also conduct regular quality control checks to ensure that the products we sell are genuine and meet our high standards. If you have any concerns about the authenticity of a product you've purchased from us, please contact our customer service team and we will investigate the issue right away.

The type of memory product you need will depend on your specific device and its requirements. Check your device's documentation or contact the manufacturer for guidance. Alternatively, our customer service team can assist you in selecting the appropriate product for your needs.

Memory cards are small, versatile storage favorites for all sorts of devices. Memory cards provide reliable options for storing photos, music, and other important digital data you may have. They come in a range of storage capacities and can be used with many different types of devices, including smartphones, gaming consoles, DSLR cameras, and more.

The main types of memory cards available include SD (Secure Digital), Micro SD, Portable Flash Drives, and CompactFlash Drives.

SD (Secure Digital) cards are larger than Micro SD cards and are commonly used in cameras, camcorders, and other devices that require removable storage. Micro SD cards, as the name suggests, are smaller and are commonly used in smartphones, tablets, and other portable devices.

An SSD is a non-volatile storage device that stores and accesses data more quickly than traditional hard drives, allowing computers to run faster. An SSD works with the computer's Random Access Memory (RAM) and processor to access and make use of stored data, such as an operating system, documents, or movies.

SSD stands for Solid State Drive

Solid State drives use flash storage like a USB flash drive. They have no moving parts and operate much quicker than regular hard drives. HDDs use a circular disc that spins any time you save or open a program and a read-write head.

M.2 is a newer form factor that allows the SSD to plug in to the motherboard directly without any cables. There are currently two types: NVME M.2 and SATA M.2 drives.

NVME drives utilize the PCIe bus of a computer and provide faster data transfer speeds than standard SATA connections. SATA III speeds have a max around 600 MB/s and NVME speeds can reach upwards of 3,500 MB/s.

RAM, or random access memory, is a type of computer memory that stores data temporarily so it can be quickly accessed by the device’s processor. It helps devices like computers, smartphones and tablets run multiple applications at once and allows them to open and manage files, games and apps quickly. When the device turns off, any unnecessary data stored in RAM will be erased.

There are two primary types of RAM, commonly known as static random-access memory (SRAM) and dynamic random-access memory (DRAM). SRAM and DRAM are memory chips that process data in different ways.

SRAM: Static random-access memory keeps data for as long as it has power. Using SRAM is often faster and uses less energy than DRAM, but it's typically more expensive.

DRAM: Dynamic random-access memory refreshes every few milliseconds while gathering and holding data. While DRAM requires and uses more power than SRAM, it's usually considered more practical because it can hold more data.

ROM stands for read-only memory. It typically stores all the applications a computer or computing device requires for starting up. RAM is a volatile memory, which means it temporarily stores the files if there's power. ROM is a non-volatile memory that can store information permanently without refreshing content periodically.

Low memory occurs when there is simply not enough RAM to run the processes or software you need. To solve this issue, try restarting your computer, which can reduce the amount of memory being used. On the other hand, low storage space indicates that there are too many applications, programs or files stored on the hard drive. You can resolve this by uninstalling unused programs and permanently deleting unnecessary files, or replacing the hard drive completely. Storage refers to a permanent place for digitally-stored data and includes both main memory (RAM & ROM) and cache memory.

The amount of RAM (random access memory) you need depends on what you use your computer for. For basic tasks such as web browsing and word processing, 4GB of RAM should suffice. For more demanding tasks such as gaming or video editing, 8GB or more is recommended.